Terms and Conditions

ONLINE STORE TERMS AND CONDITIONS

rensonowe.pl

§1. General Information

1. The online store available at rensonowe.pl is operated by:
   Renata Twarowska-Torres Rensonowe
   al. Wyścigowa 18/12, 02-681 Warsaw
   Tax ID (NIP): 9512345899, Business Registration Number (REGON): 543113726
   Email: renata_twarowska@op.pl

2. These Terms and Conditions set forth the rules for using the store, placing orders, processing payments, and the terms of sale for digital content (DIY courses) offered by the Seller.

§2. Definitions

1. Store – the website available at rensonowe.pl.

2. Buyer / Customer – a natural person who makes a purchase in the Store.

3. Seller – Renata Twarowska-Torres Rensonowe.

4. Digital Content – materials in electronic form (DIY courses, video content, downloadable files) delivered or made available to the Customer electronically.

5. Sales Agreement – a distance contract concluded between the Buyer and the Seller.

§3. Placing Orders

1. Orders may be placed via the Store’s website, 24 hours a day, 7 days a week.

2. To place an order, select a product, add it to the shopping cart, and proceed to checkout.

3. After payment is made, the Buyer receives an email with access to the purchased digital content (link to access or stream video materials on the website or download files).

4. The Buyer is required to provide accurate contact information when placing an order.

§4. Payments

1. The store accepts payments via online payment systems (e.g., Przelewy24, BLIK, credit/debit card, PayPal, Apple Pay, Google Pay).

2. Payment for the order is required at the time of placing the order.

3. The order is processed automatically once the payment is posted.

§5. Access to Digital Content

1. After payment is made, the Buyer receives an email with a link to access the course on the website or download the files.

2. Digital content is available immediately after payment is made.

3. In case of problems playing video materials or downloading files, the Buyer may contact the Seller at the following email address: renata_twarowska@op.pl.

§6. Right to Withdraw from the Contract

1. Pursuant to Article 38(13) of the Consumer Rights Act, the right to withdraw from the contract does not apply in the case of the delivery of digital content that is not stored on a tangible medium, if the performance of the service began with the consumer’s express consent before the expiration of the withdrawal period.

2. This means that once a purchase has been made and the digital content has been accessed (including starting to stream/play video materials on the website or starting file downloads), there is no right to a refund or to withdraw from the contract.

§7. Complaints

1. In the event of problems accessing materials, playing videos, or technical errors, the Buyer may file a complaint via email.

2. Complaints are processed within 14 calendar days.

3. The complaint must include: first name, last name, email address, and a description of the problem.

§8. Personal Data

1. The Buyer’s personal data is processed solely for the purpose of fulfilling the order.

2. Detailed rules regarding the processing of personal data are set forth in the Privacy Policy, available on the store’s website.

§9. Final Provisions

1. In matters not covered by these Terms and Conditions, the provisions of the Civil Code and the Consumer Rights Act shall apply.

2. The seller reserves the right to make changes to these Terms and Conditions, which take effect on the date they are published on the store’s website.

3. These Terms and Conditions are effective as of the date of publication on rensonowe.pl.